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Frequently Asked Questions:

How can I buy from you?

Please select who you are from the following links to find out the best way to purchase from us

Where do you freight to?

We freight nationwide, it is always cheaper to freight to a business address with a forklift so this is preferable. However, we can freight to a residential address for an additional fee. We can also arrange for it to be delivered to the nearest depot where you can collect it from.

Do you offer freight insurance? Yes!

Typically, a freight company will not cover an item damaged during transit. 

This is why we offer our own "no-risk" insurance cover for all products sent by Utemaster. This means that if a product is damaged by the freight company we will be able to lodge a claim.

Please note: For the Freight company to cover the damage costs, the customer/receiver can not have signed for the goods as being delivered without damage. Please make sure to check the package thoroughly before signing.

What payment options do you accept?

We accept internet banking and credit card payments, please note credit card payments incur a surcharge and direct-to-consumer sales require payment in full before dispatch.

What is your lead time?

Lead times can be found on this page here.

I’m a car dealer, can I buy from you?

Yes you can, you can see the instructions on how to do this here.

Can I DIY install?

Utemaster products are designed to be DIY installed without mechanical/auto electrical knowledge. In most cases, installation is a no-drill fit. To find out more information click on the fitting section of the product web page.

Can I get this through the 4WD shop that’s fitting my other accessories?

Please contact us and send through the details of what you are wanting to do and we’ll make it happen for you. 

How can I buy online?

Through the Ute Builder, you can configure your product and proceed to purchase it directly. Once you’ve configured the product you can proceed to purchase it by adding it to the card.

What do I do next?

To start purchasing online through the Ute Builder, contact a Utemaster reseller or send us your enquiry.